Cancellation/refund policy

 

This Services Refund and Cancellation Policy governs the manner in which “Rowson Group ltd” cancels and refunds of the subscription costs received from users (each, a "User"). This refund policy applies to the all services provided by Rowson Group Ltd. 

 

REFUND OF A NON-ACTIVATED SUBSCRIPTION 

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Should you decide to cancel the subscription and request the refund prior to the activation of the subscription, please contact
us and express your willingness to cancel the purchased services and your request of a refund. The subscription will be cancelled upon the receipt of your request. The refund in full paid volume will be issued within 7 working days after the receipt of your refund intention. 

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REFUND OF AN ACTIVATED SUBSCRIPTION (within 3 days from the initial activation) 

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Once the subscription is already activated, you are entitled for a 50% refund within the 3 days from the subscription activation date. Should you request the cancellation of your subscription and the refund of the funds you paid, please send the refund and cancellation request to the  customer service email. The subscription will be cancelled upon the receipt of your request. The refund in the volume of the 50% from the initial payment will be issued within 7 working days after the receipt of your refund request. Please note: due to the currency volatility the final refund amount may slightly differ from the 50% amount of your initial payment in either way. 

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NON-REFUNDABLE PAYMENTS UNDER ANY CIRCUMSTANCES 

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SPECIAL OFFER / DISCOUNT SUBSCRIPTION. Special offers and discount subscription are not refunded after activation. 

NON-ACTIVATED SUBSCRIPTION. The non-activated subscription is a subscription you just paid for. Once you have registered an account with us to receive signal or received a confirmation letter and / or SMS stating your subscription was successfully activated, your subscription is considered activated.
Please note: Rowson Group Ltd can not guarantee the delivery of an either Email or SMS. 

ACTIVATED SUBSCRIPTION. The subscription becomes activated once you have paid us and received an activation Email / SMS from us.
Please note: Rowson Group Ltd can not guarantee the delivery of an either Email or SMS. 

Please note: the actual receiving of a signal is not connected with an activation of a subscription. Your subscription is first activated and then you are ready to receive any alerts (based on activated delivery options). If you have not received any signals, it does not mean your subscription is not yet activated.